📌 Customer FAQ

📦 Where does my order ship from?

Your item ships from our international fulfillment center, allowing us to offer exclusive products and competitive pricing.

🚚 How long does delivery take?

Delivery times vary by location:

- United States: 10–20 business days

- Canada, UK, Australia: 10–25 business days

- Europe: 12–25 business days

- Worldwide: 15–30 business days

Please note that tracking may take several days to update due to international transit and customs processing.

🕒 Why is the tracking number not updating yet?

This is normal with international shipments. Tracking usually updates once the package reaches the next major facility or clears customs.  

If tracking hasn’t updated after 7 business days, feel free to contact us.

🔍 How do I track my order?

A tracking number will be uploaded to eBay as soon as it is available. You can track your package directly through eBay or the carrier website.

❓ My order shows “delivered,” but I didn’t receive it. What do I do?

Please:

1. Check with neighbors or household members,

2. Verify the shipping address on your order,

3. Contact your local post office with the tracking number.

If you're still unable to locate the package, send us a message and we’ll assist.

🛍️ Can I cancel or change my order after purchase?

Orders are processed quickly. If you need to cancel or update your order, contact us within 12 hours of purchase. After processing, we’re unable to make changes.

📦 Do you accept returns?

Yes — returns are accepted within 30 days of delivery.  

Buyers are responsible for return shipping unless the item arrives damaged or defective.

💔 What if my item arrives damaged or not as described?

Just send us a message with photos of the issue.  

We will quickly arrange a replacement or full refund — no hassle.

🧾 Will my order come with an invoice or receipt?

No, orders do not include printed invoices or pricing, making them ideal for gifts.

💬 Still need help?

We’re here to assist. Send us a message anytime, and we’ll respond promptly.